Shipping policy

Shipping Policy

At ProScentss, we carefully prepare and hand-check every order before it is dispatched to ensure it meets our high-quality standards.

Processing & Delivery

All ProScentss orders are typically processed and dispatched as quickly as possible.

UK Delivery: 3–5 business days

Delivery times are estimates and may vary depending on the delivery provider, weekends, bank holidays and circumstances outside of our control.

Business days are Monday to Friday and do not include UK bank holidays.

Order Processing

Every order is carefully checked, securely packaged and prepared for dispatch.

Once your order has been dispatched, you will receive any available tracking information via the contact details provided when placing your order.

Delivery Information

Please ensure that your delivery address and contact information are correct before completing your order. ProScentss cannot be responsible for delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

If your parcel is delayed beyond the expected delivery period, please contact us and we will assist where possible.

Delivery Delays

While we aim to deliver within the stated timeframe, delays can occasionally occur due to courier disruptions, adverse weather, busy periods, bank holidays or other circumstances outside our control.

During particularly busy periods, including sales, launches and Christmas, delivery may take slightly longer than usual.

Contact Us

If you have any questions regarding your delivery or order, please contact ProScentss through the contact information provided on our website.